Driving in North West and Mid Kent
T 01474 332968 : M 07778 355005 : enquiries@ECPCdrivingschool.co.uk
E.C.P.C Driving School
Frequently Asked Questions
Unofficial driving test booking websites: DVSA’s advice
Directgov is the only official driving test booking website.
Other websites offer driving test booking services, but might charge extra administrative fees on top of the Driving Standards Agency’s (DVSA) fee. Those websites are not run by or connected to DVSA or Directgov.
DVSA recommends that all learner drivers book their driving test through the official booking service on Directgov by visiting direct.gov.uk/drivingtest.
If you have used an unofficial website
DVSA gets complaints from customers who have
used unofficial booking websites. In most cases these websites are doing nothing
illegal. This means that DVSA’s powers to respond may be limited.
If you have used an unofficial booking website, you might have seven working days to cancel your order and get all your money back. However, this will depend on the terms and conditions of the website you used.
You can find more information about your consumer rights on Directgov. You can also use template letters to complain to businesses. Each letter includes details of the law that you want the trader to follow.
- Internet, mail order and telephone shopping
- Making a complaint - what to do first
- Create a complaint letter from a template
What DVSA is doing about unofficial booking websites
DVSA takes consumer protection
very seriously. So, DVSA is:
- protecting its trademarks to make sure they are not:
- used to advertise unofficial booking sites in search engine results
- used as part of website addresses for unofficial booking websites
- asking the Advertising Standards Authority to make sure unofficial booking websites are following the rules in the UK Code of Non-broadcast Advertising, Sales Promotion and Direct Marketing
- asking local Trading Standards to investigate those unofficial booking websites that appear to be misleading consumers
What DVSA is doing to promote the official booking service
DVSA makes improvements
based on learner drivers’ feedback to promote the official booking service. For example
DVSA:
- made sure that the official Directgov website pages appear at the top of search engine results where possible
- created videos showing how to use the practical test booking service – videos are being developed for the theory test booking service too
- reminded learner drivers on Twitter and Facebook about using the official booking service on Directgov
Only use the official booking service by visiting direct.gov.uk/drivingtest:
direct.gov.uk/booktheorytest – Book an official DVSA driving theory test
direct.gov.uk/bookpracticaltest – Book an official DVSA practical driving test