Driving in North West and Mid Kent

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Frequently Asked Questions

Unofficial driving test booking websites: DVSA’s advice

Directgov is the only official driving test booking website.

Other websites offer driving test booking services, but might charge extra administrative fees on top of the Driving Standards Agency’s (DVSA) fee. Those websites are not run by or connected to DVSA or Directgov.

DVSA recommends that all learner drivers book their driving test through the official booking service on Directgov by visiting direct.gov.uk/drivingtest.

If you have used an unofficial website
DVSA gets complaints from customers who have used unofficial booking websites. In most cases these websites are doing nothing illegal. This means that DVSA’s powers to respond may be limited.

If you have used an unofficial booking website, you might have seven working days to cancel your order and get all your money back. However, this will depend on the terms and conditions of the website you used.

You can find more information about your consumer rights on Directgov. You can also use template letters to complain to businesses. Each letter includes details of the law that you want the trader to follow.

What DVSA is doing about unofficial booking websites
DVSA takes consumer protection very seriously. So, DVSA is:

What DVSA is doing to promote the official booking service
DVSA makes improvements based on learner drivers’ feedback to promote the official booking service. For example DVSA:

Only use the official booking service by visiting direct.gov.uk/drivingtest:

direct.gov.uk/booktheorytest – Book an official DVSA driving theory test

direct.gov.uk/bookpracticaltest – Book an official DVSA practical driving test

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